Effective date: 06/02/2026
Our Ranges (“we”, “us”, “our”) operates the Our Ranges business directory (the “Directory”). This Privacy Policy explains how we collect, use, disclose and store personal information when you use our website and services.
1. What we collect
We may collect personal information such as:
- Identity and contact details: name, business name, email address, phone number.
- Business/listing details: business address and/or service area, website and social links, category tags, and any other content you submit (e.g., description, images, logo).
- Account and membership details: login/account information, membership status, invoices/receipts.
- Payment information: payments are processed by Stripe. We do not store full credit card numbers. Stripe may collect and store payment details in accordance with Stripe’s privacy policy.
- Communications: messages you send us (e.g., emails, contact forms, support requests).
- Technical and usage data: IP address, browser/device information, and activity on our site (e.g., pages visited), including via cookies and analytics tools.
2. How we collect information
We collect information when you:
- Purchase a membership or submit/edit a listing
- Create or manage an account (if available)
- Contact us via forms, email, or other channels
- Browse or interact with the Directory (including through cookies)
3. How we use personal information
We use personal information to:
- Publish and manage your directory listing and membership
- Provide the Directory and related support services
- Process payments and renewals (via Stripe)
- Send service messages (e.g., membership confirmations, renewal reminders, and important updates)
- Maintain the security and integrity of our website (including fraud prevention)
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
4. Public listing information
If you create a listing, you understand that the information you choose to include in the listing (for example, business name, address, phone number, email address, and website) may be publicly displayed on the Directory.
5. Disclosure of personal information
We may disclose personal information to:
- Service providers we use to operate the website (including WordPress hosting providers, email providers, analytics providers, and other IT/support services)
- Stripe for payment processing and related fraud prevention
- Professional advisors (e.g., accountants, lawyers) where necessary
- Regulators, law enforcement, or other parties where required or authorised by law
We do not sell your personal information.
6. WordPress, cookies and tracking technologies
Our website runs on WordPress and may use cookies and similar technologies, including those set by:
- WordPress and installed plugins (e.g., for forms, security, performance, spam prevention)
- Analytics tools (if enabled)
You can generally manage cookies through your browser settings. Disabling cookies may affect site functionality.
7. International data transfers
Some of our service providers (including Stripe and website/IT providers) may process or store data outside your country. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
8. Data retention
We keep personal information only as long as necessary for the purposes described above, including to maintain business records and meet legal, tax, and compliance obligations.
9. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online service is completely secure.
10. Your rights: access, correction, deletion
You can request access to or correction of the personal information we hold about you. You can also request deletion of personal information, noting we may need to retain certain records for legal, tax, fraud-prevention, or legitimate business purposes.
11. Third-party links
Listings may link to third-party websites and social media pages. We are not responsible for the privacy practices of those third parties.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with an updated effective date.
13. Contact us
For privacy questions or requests, contact info@ourranges.com.au
Helpful link (Stripe)
Stripe Privacy Policy: https://stripe.com/privacy